Started in 2000 and headquartered in Cambridge, Massachusetts, Oblicore has sales and engineering offices across the US, Europe, and Australia including Washington, Denver, London, Paris, Munich, Frankfurt, Rome, Amsterdam, and Sydney.
Oblicore is backed by a strong, global investor base, including Favonius Ventures – a leading European Investment Fund focused on software venture financing.
The company’s Guarantee suite of product, is leveraged by over 70 blue chip customers around the world, to automate the management, monitoring and reporting of all types of SLAs: Internal SLAs, Client SLAs, as well as Supplier SLAs, ensuring critical network and IT services, and business processes are delivered in a manner that is compliant and predictable—reducing costs, improving operational performance, and increasing customer retention and acquisition.
Oblicore Guarantee is the leading Service Level Management solution that, automates, activates and accelerates the management monitoring, and reporting of all business technology service level agreements and service delivery for service providers. The solution enhances an organization’s ability to define the service catalog and its associated metrics, establish contractual obligations and performance targets, monitor performance against these targets in real time, take action based on this performance, and collaboratively report performance to both the service provider and the service consumer. For the first time, telecommunications companies and related service providers have complete visibility and can proactively manage service delivery across the business and technology infrastructure from one solution. As a result, organizations are able to understand the business impact of service level agreements—in real time—for penalties, credits and ongoing performance. This leads to • Reduced costs • Increased Service Level Management productivity • Improved customer acquisition, satisfaction, and retention • Enhanced corporate governance • Reduced business risk
Started in 2000 and headquartered in Cambridge, Massachusetts, Oblicore has sales and engineering offices across the US, Europe, and Australia including Washington, Denver, London, Paris, Munich, Frankfurt, Rome, Amsterdam, and Sydney.