Oblicore's success in 2008 was buoyed by an expanding customer base that now covers hundreds of implementations in 12 countries managing tens of thousands of customer obligations. With three-fold growth in Asia-Pacific and first deployments in Spain, Greece, Malaysia, and Canada, this multi-industry expansion has increased Oblicore's lead in the global marketplace where the software is employed by:

• 10 of the world's top IT Service Providers
• 5 of the world's top Financial Services companies
• 7 of the world's top 10 Telecommunications providers
• 4 of the world's largest Transportation companies
• 4 of Europe's largest Utilities

This robust growth has been fueled, in part, by an expansion of Oblicore's indirect channel. In 2008, Oblicore expanded its network of partners to include new partnerships with Torokina (Asia Pacific), Bull (France), Alcatel (France), Nokia (Germany), Digia (Finland), Telesoft (Malaysia) and Syntax (Greece). In August, Oblicore established the Service Level Management Centre of Excellence with partner, Torokina, in the Asia Pacific Region.

Oblicore started 2008 with a strong endorsement from the independent analyst, YPHISE when Oblicore Guarantee was selected as the number one solution for Service Catalog Management. The company built on that success with the release of Guarantee 6.0 in September. The latest version of the Service Level Management solution includes an enhanced Service Catalog Manager that embraces the ITIL Service Portfolio framework along with predefined ITIL V3 content packages for more rapid implementations. Version 6.0 also features new wizards that streamline the deployment of adapters and creation of contracts, as well as a new set of dashboard widgets with drilldown capabilities that complement the reporting process.

The company also released the Incident Impact Module, an innovative new solution that aligns service desk performance with customer commitments. Incident Impact extends the capabilities of service desk tools such as BMC Remedy Service Desk, CA Service Desk, Amdocs Support, and HP Service Manager by prioritizing incidents within the service queue based on customer importance as defined in the company's service level agreements.

“We are extremely proud of our accomplishments in 2008. Recording significant growth despite a global recession is a testament to our solution's ability to help companies reduce costs and improve organizational efficiencies,” said Oblicore CEO, Michael Carabetta. “As the leader in service level management we are constantly innovating and looking for ways to stay ahead of the market. That approach has lead to our record growth year after year and will continue to drive this company forward.”

About Oblicore

Oblicore is the leading provider of Service Level Management software. Our flagship product, Oblicore Guarantee™, automates, activates and accelerates the monitoring, reporting and management of the service portfolio and service level agreements for enterprises and service providers. An enabler of business service management, Oblicore Guarantee™ allows organizations to understand the cost implications of both service catalog items and service level agreements – in real time – for penalties, rewards and new opportunities. For the first time, enterprises and service providers have complete visibility and can proactively manage service delivery across the business and technology infrastructure from one solution.

Oblicore's software solutions are leveraged by both service providers and global 1200 enterprises, such as AT&T, ABN Amro, British Telecom, Cable & Wireless, Chrysler, E.ON, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems, to align their organizational performance with their business objectives. Oblicore is headquartered in Boston, Massachusetts, with offices across North America, Europe and Asia Pacific. Please visit www.oblicore.com.

Keyword Tags: service level management